iSTRAP

If your order has been confirmed as lost in transit by the courier please reach out to us via the contact form. Please include your order number, and any correspondence with the courier.If your order is not yet confirmed as lost in transit, it is recommended that the courier is contacted directly.

If your order has been confirmed as lost in transit by the courier please reach out to us via the contact form. Please include your order number, and any correspondence with the courier. If your order is not yet confirmed as lost in transit, it is re

What to do if my order has been lost in transit?

How do I initiate a return?

How can I track the status of my return?

How long does it take to process my return?

What to check before sending a return?

How will I receive the store credit for my return?

How do I use my store credit?

How long do I have to use my store credit?

When will I receive my exchange?

Can I return or exchange if I purchased with a discount or during a sale?

Why is my order not eligible for a return?

Why was my return request declined?

Store credits for International orders

Returns

What happens if I discover a manufacturing fault?

What do I do if my order is damaged upon arrival?

What is your warranty period?

What does the warranty cover?

Who covers shipping costs related to manufacturing faults?

How long is my gift card valid for?

Warranty

Can I make changes to my order after it has been placed?

Do you have a physical store?

How do I find my order number?

Can I combine multiple discounts on one order?

How do I choose the right size?

What do I do if I didn't receive all of my order?

When will my Made to order purchase ship?

Can I combine Made to order and in-stock items in one order?

What if there’s a delay with my Made to Order item?

Do discounts/promotions apply to Made to order items?

Can I cancel my Made to order purchase?

Can I change my order before my Made to order item(s) ship?

Can you provide a tax invoice?

Orders

How do I track my order?

Can I change my shipping address?

What to do if my order is delayed?

My order is being returned to sender, what happens now?

When will my order be shipped?

Who pays for any relevant customs fees?

Shipping

What to do if my order has been lost in transit?Updated 3 months ago