iSTRAP

<header id="isPasted">There are a few reasons your order may not be eligible for return<ul><li>You have already processed a return for that order</li><li>Your order is outside of our 30 day <a href="https://istrap.com.au/pages/love-it-or-swap-it" rel="nofollow noopener noreferrer" style=" text-decoration: underline;" target="_blank">Love it or Swap it</a> policy</li><li>Your order was placed during a sale or as part of a promotional offer</li></ul></header>

There are a few reasons your order may not be eligible for return. You have already processed a return for that order. Your order is outside of our 30 day Love it or Swap it policy. Your order was placed during a sale or as part of a promotional offe

Why is my order not eligible for a return?

Returns

How do I initiate a return?

How can I track the status of my return?

How long does it take to process my return?

What to check before sending a return?

How will I receive the store credit for my return?

How do I use my store credit?

How long do I have to use my store credit?

When will I receive my exchange?

Can I return or exchange if I purchased with a discount or during a sale?

Why was my return request declined?

Store credits for International orders

How long do I have to send my return parcel?

What happens if I discover a manufacturing fault?

What do I do if my order is damaged upon arrival?

What is your warranty period?

What does the warranty cover?

Who covers shipping costs related to manufacturing faults?

How long is my gift card valid for?

Warranty

Can I make changes to my order after it has been placed?

Do you have a physical store?

How do I find my order number?

Can I combine multiple discounts on one order?

How do I choose the right size?

What do I do if I didn't receive all of my order?

When will my Made to order purchase ship?

Can I combine Made to order and in-stock items in one order?

What if there’s a delay with my Made to Order item?

Do discounts/promotions apply to Made to order items?

Can I cancel my Made to order purchase?

Can I change my order before my Made to order item(s) ship?

Can you provide a tax invoice?

Orders

How do I track my order?

Can I change my shipping address?

What to do if my order is delayed?

What to do if my order has been lost in transit?

My order is being returned to sender, what happens now?

When will my order be shipped?

Who pays for any relevant customs fees?

Shipping

Why is my order not eligible for a return?Updated 5 days ago