Can I make changes to my order after it has been placed?
Once an order has been placed we are unable to make any changes to it.However, if you've ordered the wrong thing or changed your mind, processing a return is super easy via our Returns Portal.
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Orders
Do you have a physical store?
Although we don't have a physical store, we are online and here for you to shop 24/7!
How do I find my order number?
Your order number can be found on your Order Confirmation email from us. Please be sure to search your inbox and spam/junk folders in case it landed in there.
Can I combine multiple discounts on one order?
Discounts cannot be used in conjunction with each other. This includes the use of store credits. If you have a gift card, this is as good as cash. So, you can use it in conjunction with any other discount.
How do I choose the right size?
On each product, click on the little i symbol near each size selector to get more specific size details.
What do I do if I didn't receive all of my order?
We’re sorry to hear that there was an item missing from your order. We recommend checking your emails first to ensure our team hasn't already reached out to you regarding this. Otherwise, please head to our returns portal here and follow the prompts
When will my Made to order purchase ship?
Made to order purchases usually ship within 1–2 weeks. As soon as your order is on its way, you’ll get an email with tracking details. If your order includes both Made to order and in-stock items, everything will ship together.
Can I combine Made to order and in-stock items in one order?
Yes, of course! Keep in mind that your entire order will ship together once the Made to order item is ready.
What if there’s a delay with my Made to Order item?
Delays are rare, but if your Made to Order item hasn’t shipped within 3 weeks, get in touch and we’ll look into it for you.
Do discounts/promotions apply to Made to order items?
Yes! If there’s an active promo and your order qualifies, your Made to Order items will be included. Just note that we can’t apply discount codes retroactively once the order’s been placed.
Can I cancel my Made to order purchase?
Made to Order items can’t be cancelled, as they're made just for you. This also applies to any in-stock items in the same order. Once your order arrives, you’re welcome to return eligible items in line with our Returns Policy.
Can I change my order before my Made to order item(s) ship?
Orders can’t be changed before they are shipped. Once your order arrives, you can return any eligible items in line with our Returns Policy.
Can you provide a tax invoice?
We don’t generate separate commercial invoices beyond the order confirmation email, which includes the full breakdown of your purchase, payment method, and billing information.