Shipping

How do I track my order?

When your order has been dispatched, you'll be sent an email that contains your tracking number. Simply click on this link to follow your order on its journey.

Can I change my shipping address?

Once your order is placed, we are unable to make any changes to your shipping address. What you can do, is contact the courier to request a redirect. You can do this via their website.

What to do if my order is delayed?

If your order is taking longer than expected to arrive, we recommend raising an enquiry with courier directly, via their website. All you'll need is your tracking number.If your order is well beyond the expected (or updated) delivery date, and there

What to do if my order has been lost in transit?

If your order has been confirmed as lost in transit by the courier please reach out to us, and be sure to include your order number and any correspondence with the courier. If the order is not yet confirmed as lost in transit, it is recommended that

My order is being returned to sender, what happens now?

Your order may be returned to sender (RTS) due to an incorrect shipping address, a failed delivery attempt, or failure to collect the parcel from your local post office. Once this parcel has been received back at our warehouse, our team will notify y

When will my order be shipped?

Order before 3pm AET on weekdays and your order is shipped the same day!. If your order is placed on a weekend or public holiday, it will be shipped the following business day.

Who pays for any relevant customs fees?

Any customs duties, import taxes, or border fees charged by your local government are the responsibility of the customer. These fees are not charged or paid for by iSTRAP. Customs policies vary by country, so we recommend checking with your local cus